Privacy Policy for Ecourses Nepal Pty Ltd

Effective Date: 30/10/2023

1. Introduction

Welcome to Ecourses Nepal Pty Ltd, an online education platform established in 2023. We are committed to safeguarding the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information from our users:

a. Personal Information:

Name

Email address

Phone number

b. Payment Information:

Credit card information (if you make payments using our payment gateway provider, Esewa)

3. How We Use Your Information

We use the information we collect for the following purposes:

a. Communication:

We may use your email address and phone number to send you important updates, notifications, and announcements related to our services, including changes to our policies and terms.

b. Marketing and Offers:

With your consent, we may use your email address to send you targeted marketing materials, promotional offers, newsletters, and other communications about our products and services. You can opt-out of receiving such communications at any time by following the unsubscribe instructions included in these emails.

c. Payment Processing:

When you make payments through Esewa, your payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway provider's database. This information is accessible only to those authorized with special access rights and is required to be kept confidential. We do not store your sensitive payment information on our servers.

d. Personalization:

We may use your information to personalize your experience on our website, including tailoring content and offers to your interests and preferences.

e. Customer Support:

We may use your information to respond to your inquiries, requests, or feedback and provide customer support services.

f. Analytics:

We use usage information to analyze how our website is accessed and used, to improve our services, and to monitor the effectiveness of our marketing campaigns.

4. Data Security

We take data security seriously and have implemented reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5. Sharing Your Information

We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

6. Your Choices

You have the following choices regarding your personal information:

a. Access and Update: You may access and update your personal information by logging into your account or contacting us directly.

b. Opt-Out: You can opt-out of receiving marketing and promotional communications by following the instructions in the emails you receive from us.

c. Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or maintain information from children under 13 years of age.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately.

9. Do We Use Cookies?

Yes, Ecourses Nepal Pty Ltd uses cookies on our website. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information.

How We Use Cookies

We use cookies for various purposes to enhance your experience on our website, including:

Preferences: Cookies allow us to remember your preferences and settings for future visits. This means you won't have to re-enter information each time you visit our site.

Analytics: We use cookies to collect anonymous, aggregated data about site traffic and site interaction. This information helps us understand how our website is being used and allows us to make improvements to provide a better user experience.

Marketing: Cookies may also be used for tracking the effectiveness of our marketing campaigns and for delivering targeted advertisements.

Security: Some cookies are essential for the security and functionality of our website. They help protect your account and personal information.

Types of Cookies We Use

Session Cookies: These cookies are temporary and are deleted from your device once you close your web browser. They are used to maintain your session and enable core functionality.

Persistent Cookies: These cookies remain on your device for a specified period or until you delete them. They are used to remember your preferences and settings.

Third-party Cookies: Some cookies on our website may be set by third-party services, such as analytics providers or advertising networks. These cookies are subject to the privacy policies of the third-party providers.

Managing Cookies

You have the option to control and manage cookies through your web browser settings. You can choose to accept or decline cookies or set preferences for specific types of cookies. Please note that disabling cookies may impact certain features and functionality of our website.

By using our website, you consent to the use of cookies as described in this policy. 

Do We Disclose Any Information to Outside Parties?

Ecourses Nepal Pty Ltd is committed to protecting your privacy, and we want to be transparent about how we handle your information with third parties:

1. Trusted Third Parties:

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, we may share your personally identifiable information with trusted third parties who assist us in operating our website, conducting our business, or servicing you. These third parties are contractually bound to keep your information confidential and secure.

2. Legal Compliance:

We may release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

3. eSewa Transactions:

When using the eSewa payment gateway, please be aware that eSewa reserves the right to suspend, block, hold funds, and report suspicious and illegal transactions to law enforcement authorities. By using eSewa, you agree that your information, including personal, financial, and transactional information, may be made available to law enforcement authorities if necessary.

10. Non-Personally Identifiable Information:

We may provide non-personally identifiable visitor information to other parties for marketing, advertising, or other uses. This information does not identify individuals and is typically aggregated and anonymous.

Third-Party Links:

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We are dedicated to maintaining the privacy and security of your information and will only share it with trusted third parties when necessary and in accordance with legal requirements.

11. Contact Us

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at https://ecoursesnepal.com.np/support